Big Brother is Watching (You Eat but Will Give You a Free Sammich)

The other night at the "New" Safeway downtown, we decided to get some deli sandwiches. There was a man in front of us who used the computer kiosk to order himself a frozen yogurt and a 'wich, and then went for the upgrade to the 'meal deal.' He keyed in his phone number (instead of sliding his card, easier, I guess) but when they presented him with his 'deal,' as near as I can tell he pitched a fit as the drink (or maybe it was the yogurt) was 12 oz and NOT a 16 oz cup.

He seemed to feel cheated and wanted to see a manager as 'the sign didn't specify WHAT size.' Since he had already paid, they sent him (grumbling) to the customer service desk. we happened to be in the same line for a parking validation so we got even more of the story.

When they were going to credit him for the upcharge the worker asked for his club-card number. He started to give it to them but then wanted to know WHY they needed the number. He was told that since he used the number in the purchase he would have to give it again for the credit. This seemed to really bother him so, long story short, he canceled the whole transaction and said he 'was never shopping at Safeway again.'

Wish I knew what his problem was – thoughts?